FIELD NOTES
Briefings from inside the room.
Recaps from the conversations, plus short written notes on what we're seeing across U.S. P&C claims orgs.
RECAP
The biggest enemy of recognizing exposure is our own biases.
Why early recognition, honest bias-checking, and pushing files toward resolution instead of more discovery keep severity from compounding
RECAP
You've gotta move at the speed of light.
Why claims leaders who act fast, stay close to the file, and build trust across the table keep cases from becoming runaway verdicts
RECAP
Collaboration, early and often.
Why getting everyone rowing in the same direction before positions harden does more for a nuclear verdict than any single tactic
RECAP
Take notes like it's gonna be read aloud in court
A conversation about nuclear verdict exposure, when to settle, and why the claim file is your first line of defense.
RECAP
A Good Claim Is a Closed Claim
A conversation about communication, decisioning, and why a good claim is a closed claim.
RECAP
Use AI to take manual work off and let adjusters actually talk to people
Michelle Raue on why reaching the claimant before the plaintiff attorney does is the whole game — and how AI should buy adjusters back the time to do it.