MK
Mark Konerman
Director of Claims
"The triage decision in the first 72 hours is where severity is won or lost."
EST. 2026 · A SERIES BY AMAISE
What's actually
working in claims.
Short, on-the-record conversations with VPs and Directors of Claims at U.S. P&C carriers, sharing what's moving the needle on severity, complex injury files, and cycle time. Made for claims leaders, by claims leaders. Hosted by Scott Francis.
AS HEARD ATCLM ANNUALNAMICRISECCLF
ISSUE 01 · 2026
GUESTS HAVE LED CLAIMS AT
"The best ideas in claims rarely leave the hallway. We want to change that."
Every claims organization is quietly figuring things out: a new triage rhythm, a different way to handle a complex bodily-injury file, a small policy change that dropped severity by a few points. Most of it never leaves the building.
Claims Convos exists to move those ideas between carriers. Every episode is a 10-minute, on-the-record conversation with a VP, Director, or Head of Claims about something specific that's working in their shop, and how a peer could test it on a file next week.
No theory. No vendor pitches. Just claims leaders sharing what's actually moving the needle on severity, cycle time, and complex injury outcomes.
LATEST EPISODES
Now streaming.
Conversations with VPs and Directors of Claims at U.S. P&C carriers.
EP. 01APR 202610 MIN
Resolving complex injury files before they escalate
Mark Konerman — Director of Claims
Where severity hides in the first 30 days, and the triage moves that keep a file from spiraling.
Open in Descript →THE GUEST LIST
The people in the room.
Claims leaders from U.S. P&C carriers, on the record, on what's actually working.
DD
Dale Diamond
VP of Claims
NAMIC Insurance
"Mid-sized carriers don't need more data, they need a sharper read on the file."
MR
Michelle Raue
Founder & Advisor
Raue Strategic Advisory
"Use AI to get the manual labor off so claims professionals can actually talk to people."
AF
Awais Farooq
Chief Claims Officer
Venbrook
"A good claim is a closed claim."
SOON
Guest announced soon
Head of Bodily Injury
Regional Mutual
SOON
Guest announced soon
Director, Complex Claims
National Commercial
Run a claims org and have something working you'd talk about? Pitch a conversation →
Every conversation, four questions.
Practical, specific, and short enough to watch between meetings.
01
What's working, specifically?
We skip theory and frameworks. We want the actual tactic, the actual process change, the actual decision that moved a result.
02
How would a peer test this on a file next week?
Every guest translates their insight into something an adjuster or claims manager could try on a real file the following Monday.
03
What's the one idea you're taking back to your team?
Most episodes are filmed at CLM, NAMIC, RISE, and CCLF. Guests share the single takeaway they think their team will benefit from most.
04
What do you do when you're not running a claims org?
Because the leaders behind these decisions are real people, and the human side matters.
FIELD NOTES
Between episodes, the briefings.
Recaps from the conversations and short written notes from inside U.S. carriers, on what we're seeing, hearing, and testing.
RECAP
A Good Claim Is a Closed Claim
A conversation about communication, decisioning, and why a good claim is a closed claim.
Jun 3, 2026 · 5 MIN READ→
RECAP
Use AI to take manual work off and let adjusters actually talk to people
Michelle Raue on why reaching the claimant before the plaintiff attorney does is the whole game — and how AI should buy adjusters back the time to do it.
May 28, 2026 · 5 MIN READ→
YOUR HOST
Scott Francis
General Manager, U.S. - amaise
Scott leads amaise's U.S. business and spends most of his year sitting across the table from VPs and Directors of Claims at P&C carriers. Before amaise, he spent over a decade in claims technology, including senior leadership at Ontellus.
He started Claims Convos because the most useful exchanges in the business happen between claims leaders at industry events, and they shouldn't stay in the hallway.
BE A GUEST
If your team has changed something that's working, we want 10 minutes of it.
Claims Convos is built on the willingness of VPs and Directors of Claims to share one specific thing that's moved severity, cycle time, or BI outcomes in their shop over the last 12 months.
- On-the-record. You approve the cut before it airs.
- 30 minutes of your time. Filmed at an industry event or remotely.
- Distributed to a closed audience of claims leaders, not the open internet.
- No vendor pitch. No sponsor read. Just your insight.
Or email Scott directly at scott.francis@amaise.com.
THE BRIEFING
The closed email for U.S. claims leaders.
Twice a month. One new episode and one Field Note from inside U.S. P&C carriers. Read by VPs and Directors of Claims at carriers from Top-25 to regional mutuals.
WHAT'S IN A TYPICAL ISSUE
- One 10-minute conversation with a VP or Director of Claims.
- One Field Note: a specific tactic, process change, or data point we're seeing across carriers.
- One question we're asking the next 10 guests, so you can tell us what you'd want answered.
Work email preferred. Unsubscribe anytime. We never share the list.
EDITORIAL INDEPENDENCE
Claims Convos is produced by amaise. Guests are never asked to mention amaise, and no episode is conditional on a commercial relationship. The only filter is whether a claims leader has something specific that's working.
BROUGHT TO YOU BY
amaise is the agentic AI platform for bodily-injury claims. Used by leading P&C carriers in the U.S. and Europe to read full claim files, surface what matters, and reduce severity.
Trusted by Top 25 U.S. carriers. SOC 2 Type II. HIPAA-aligned. Microsoft AI Startup Award winner 2024. Guidewire Insurtech Vanguard.